TERMS AND CONDITIONS OF SALE – version applicable from 20 August 2026

Preamble

The website (dekercoet.com) is published by DE KERCOET, a French limited liability company (SARL) with share capital of €199,975, registered with the Paris Trade and Companies Register (RCS) under number 440 253 615, EU VAT number FR30440253615, whose registered office is at 13 rue des Saints-Pères, 75006 Paris, France (hereinafter "DK"). De Kercoet can be contacted at bonjour@dekercoet.com or on +33 9 87 88 88 69. These terms and conditions of sale apply between DK and any person visiting or making a purchase via the dekercoet.com website, by telephone or by any other means.

For the purposes of these terms, "Consumer Customer" means any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity. "Business Customer" means any customer acting for purposes within the scope of such an activity. The term "Customer", used without further qualification, refers to either.

The provisions of the article "Provisions specific to Business Customers" shall, with regard to Business Customers, supersede any conflicting provision of these terms and conditions of sale.

Contractual framework

The Customer acknowledges having read these terms and conditions of sale before confirming their order. The Customer accepts them by clicking the order confirmation button on the website or, where the order is placed by telephone or by any other means, by confirming payment for the order. The Customer is informed that they may save or print these terms and conditions of sale.

In addition, the terms and conditions of sale in force on the date of the order are sent to the Customer as an attachment to the order confirmation email.

DK may amend these terms and conditions of sale at any time. In the event of any change, each order shall be governed by the terms and conditions of sale in force on the date of that order. The date of the most recent update to the terms and conditions of sale is shown at the bottom of this page.

Formation of the contract

In accordance with the provisions of the French Civil Code, the contract is concluded as soon as you click the "Confirm and Pay" button, by which you confirm your shopping basket after having had the opportunity to correct it.

For orders placed by telephone or email, in particular special and bespoke orders, the contract is formed upon signature of the purchase order.

Customer orders are archived on dekercoet.com. To access the archived contracts they have entered into, the Customer must submit a request to bonjour@dekercoet.com.

The language of the contract is French.

Bespoke furniture

For certain references, the Customer may order bespoke furniture from DK.

The Customer then provides DK with the desired dimensions, and DK sends the Customer, for approval, a production order setting out all the external dimensions of the piece.

Taking measurements is the sole responsibility of the Customer: DK shall under no circumstances be held liable if the dimensions approved by the Customer prove to be inaccurate.

The same applies where the order involves incorporating external components supplied by the Customer, in which case the Customer must provide a precise description including the exact dimensions of the components to be incorporated into the piece.

The Customer may commission DK to take the measurements directly, as an additional service subject to a prior quotation.

Deposit on bespoke and customised orders

Any order for bespoke or customised furniture requires payment of a deposit of 50% of the total price, including all taxes, at the time of order. The balance is payable before the piece is shipped. Production begins only once the deposit has actually been received, and the production lead time given to the Customer runs from the date of receipt.

If the Customer cancels the order after production has begun, DK shall retain the deposit up to the value of the raw materials committed and the work already carried out on the date of cancellation. DK shall refund to the Customer any portion of the deposit exceeding that amount, upon providing evidence of the costs incurred.

Once placed, the order may not be modified while it is in progress, even in the case of a request for a minor change or adjustment (and a fortiori in the case of a request for a major change). DK may nevertheless agree to make such a change, without any obligation to do so, provided that it is technically possible and depending on how far the production process has advanced.

Conformity of the product delivered

DK is bound by the legal guarantee of conformity.

It should nevertheless be noted that the products are presented visually by means of photographs and graphics, and the manufacturer cannot guarantee, in particular, the exact rendering of the shades and colours of the products compared with the images shown on the website, drawings or design materials. It should also be noted that colour and material samples are available for purchase to help the Customer make their choice.

Subject to the legal guarantees referred to in the article "Legal guarantees", no return will be accepted on the grounds of a variation in shade or a choice of finish.

Natural characteristics of solid wood

Wood is a living material. Variations in shade, grain and structure, the presence of knots, sapwood or interlocked grain, as well as slight dimensional variations and shrinkage cracks caused by the humidity and temperature of the place of installation, are inherent to the material and do not constitute a lack of conformity.

The Customer is responsible for installing and keeping the piece in normal humidity conditions, away from any direct source of heat, and for following the care instructions provided with the piece and available on the website. DK shall not be liable for damage resulting from abnormal use, lack of maintenance or failure to follow these instructions.

Prices and payment terms

Prices are expressed in euros including all taxes, at the French rate of value added tax (VAT) applicable on the date of the order. They do not include delivery charges, which are shown separately before the order is confirmed.

As DK operates in international markets where currencies may fluctuate significantly, DK reserves the right to change its prices on its website at any time. Such price changes shall have no effect on orders already confirmed, which remain governed by the price displayed at the time of their confirmation.

The price invoiced to the Customer is the one displayed on the summary immediately before the Customer confirms their order. This price is restated in the order confirmation.

The order will be handed over to the carrier only once payment has actually been received by DK. DK will deliver to the address given by the Customer when placing the order.

A link to the invoice will be sent to the Customer by email as soon as the order is shipped; the invoice is also available in the Customer's account.

Billing details cannot be changed once the order has been shipped.

The following methods of payment are accepted:

• Payment by bank card: the order is valid only once payment has been confirmed by the payment service provider.

• Payment by cheque or bank transfer (on request): the order is held for the Customer for 96 hours (working days). After this period, unless the Customer notifies otherwise or makes contact, the order will be cancelled automatically. Please note: an additional 24 working hours after receipt of payment will be required to process your order.

DK reserves the right to refuse any order placed by a customer with whom it is or has been in dispute.

In order to maximise payment security and comply with its due diligence obligations, DK may request additional supporting documents, strictly for internal use. If no response is received, we reserve the right to cancel the order.

Availability and delivery

When the order is placed, DK informs the Customer of the availability of the product(s) and of the delivery lead times. For furniture deliveries, the Customer may choose their delivery appointment as soon as the piece has been made available to the carrier.

The Customer's inability to take delivery of the package(s) at the agreed appointment shall not give rise to cancellation of the order or to a refund of delivery charges already incurred, without prejudice to the Consumer Customer's exercise of their right of withdrawal.

It is therefore the Customer's responsibility, before confirming their order, to ensure that they are fully able to take delivery of the order at the place specified when ordering. No change of address can be made once the order has been shipped.

Furthermore, DK reserves the right to cancel any order that cannot be completed for economic or technical reasons affecting the production process.

If DK cancels an order, it undertakes to refund in full all sums paid for that order no later than fourteen days after the cancellation. Products are delivered to the address given in the confirmed order.

DK undertakes to send the product ordered in exactly the condition in which it was described at the time of sale and confirmed in the order. DK undertakes to pack the product in the best possible packaging, taking into account the bulk, weight and size of the product to be shipped.

The delivery method depends on the weight, geographical area, volume and value of the product.

• Home parcel courier service: this service covers the shipment of small items and certain pieces of furniture, with delivery, as a guide, within 7 days anywhere in France from the date the parcel is handed over to the courier service.

• Delivery by carrier: as a guide, delivery within 15 working days anywhere in mainland France from the date the package is made available by DK.

Delivery lead time and delay

In accordance with Article L.216-1 of the French Consumer Code, DK undertakes to deliver the goods no later than seventy-five (75) days after the conclusion of the contract, unless a different lead time has been expressly agreed with the Customer and stated in the order confirmation, in particular for bespoke or made-to-order furniture.

If DK fails to meet its delivery obligation on the agreed date or by the end of the agreed period, the Consumer Customer may terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium, after having instructed DK to make the delivery within a reasonable additional period and DK having failed to do so. The contract is deemed terminated upon receipt of this second notification, unless DK has performed in the meantime. The Customer may terminate the contract immediately where DK refuses to deliver or where the delivery date was an essential condition of the contract for the Customer. The sums paid shall then be refunded no later than fourteen days after termination, in accordance with Article L.216-7 of the same Code.

Booking a delivery appointment when the product is shipped

The Customer is informed by email of the dispatch of the product ordered and of the steps to follow to take delivery of the package.

Several delivery dates and time slots are offered to the Customer.

The Customer can track the progress of their delivery in real time on the day of delivery.

If the Customer is not present during the selected time slot, the package will be returned to DK's logistics platform.

The second delivery attempt, booked according to the same procedure as the first delivery, is charged to the Customer at an amount corresponding to the cost actually re-invoiced by the carrier, which may not exceed the delivery charges originally invoiced.

This amount is communicated to the Customer when the new appointment is booked, and the Customer's agreement is obtained before any new shipment.

If the Customer has not booked a delivery appointment within thirty (30) days of being informed that the piece is available, DK may charge storage fees of €80 including VAT per cubic metre per month or part thereof, after having informed the Customer in writing.

For deliveries to Corsica and the islands off mainland France (in particular Belle-Île, Île de Ré, Île d'Oléron, Noirmoutier and Île d'Yeu), customers are invited to contact our customer service team to check whether delivery can be made by our carriers. If delivery is possible, additional charges may be requested from the Customer; these charges will be quoted and submitted for the Customer's express agreement before the order is confirmed.

For international deliveries, once the goods have been made available to the carrier, an email is sent to the Customer to book a delivery appointment. This appointment is essential so that our teams can properly prepare your order. Please contact us for further information.

For deliveries outside mainland France, any customs duties, import taxes and customs clearance fees are not included in the displayed price and are payable solely by the Customer. It is the Customer's responsibility to seek information from the authorities of the destination country before placing an order.

Receipt of the package

Any piece of furniture with a net weight of more than 20 kg is delivered preferably wrapped in protective blankets, in keeping with a zero-packaging commitment, or in cardboard packaging where necessary. For any delivery to an upper floor, an additional charge will be indicated in the order confirmation.

It is the Customer's responsibility to check that the lift can be used for the delivery, in terms of its size, the weight of the order and any restrictions imposed by the building's co-ownership rules.

Any additional transport or delivery cost related to the configuration of the premises is subject to a quotation communicated to the Customer and is invoiced only after the Customer's express agreement. Where applicable, the Customer must provide DK, at the time of order confirmation, with all the information needed to anticipate any delivery difficulty or special requirement.

The Customer must inspect the piece in the presence of the carrier. This inspection is deemed to have been carried out once the Customer, or a person authorised by the Customer, has signed the delivery note.

If the piece has been damaged, the Customer must refuse it and record explicit reservations on the delivery note. The Customer must also report the anomalies to DK and confirm their reservations and refusal to accept the package by email to bonjour@dekercoet.com.

The absence of reservations on the delivery note does not deprive the Consumer Customer of the benefit of the legal guarantees referred to in the article "Legal guarantees".

Upon receipt of the returned package at its logistics platform and after the damage has been confirmed, DK will offer either an exchange of the product, a credit note or a full refund of the damaged product.

Transfer of risk

In accordance with Article L.216-4 of the French Consumer Code, all risk of loss of or damage to the goods passes to the Consumer Customer at the moment when the Customer, or a third party designated by the Customer other than the carrier proposed by DK, takes physical possession of them.

Where the Customer entrusts delivery to a carrier of their choice other than the one proposed by DK, the risk passes to the Customer upon delivery of the goods to that carrier.

Retention of title

The products remain the property of DK until the Customer has paid the price in full. The transfer of risk, however, is governed by the article "Transfer of risk", independently of the transfer of ownership.

Right of withdrawal

The Customer has the right to withdraw from this contract, without giving any reason, within fourteen days.

The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the goods.

To exercise the right of withdrawal, the Customer must inform DE KERCOET (13 rue des Saints-Pères, 75006 Paris, France – bonjour@dekercoet.com – +33 9 87 88 88 69) of their decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or an email). The Customer may use the model withdrawal form, but this is not compulsory. The Customer may also complete and submit the model withdrawal form or any other unequivocal statement via DK's website, dekercoet.com.

If the Customer uses this option, DK will send the Customer an acknowledgement of receipt of the withdrawal on a durable medium (for example, by email) without delay.

To meet the withdrawal deadline, it is sufficient for the Customer to send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the Customer withdraws from this contract, DK will reimburse all payments received from the Customer, including delivery costs (with the exception of any supplementary costs resulting from the Customer's choice, where applicable, of a type of delivery other than the least expensive type of standard delivery offered by DK), without undue delay and in any event no later than fourteen days from the day on which DK is informed of the Customer's decision to withdraw from this contract.

DK will carry out the reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the reimbursement. DK may withhold reimbursement until the goods have been received at its warehouses.

The Customer must send back or hand over the goods to the DK logistics platform nearest to their home without undue delay and in any event no later than fourteen days from the day on which the Customer communicated their decision to withdraw from this contract to DK.

This deadline is met if the Customer sends back the goods before the fourteen-day period has expired.

The direct cost of returning the goods is borne by the Customer. Given the weight and volume of the furniture, DK arranges the return with its carrier and deducts the corresponding cost from the refund due to the Customer. This cost is estimated at a maximum of €400 including VAT per order, plus, where applicable, only the access surcharges (floors above the third, gangway, difficult access) at the rate already invoiced to the Customer for the original delivery.

The Customer may also choose to return the goods by their own means, at their own expense and under their own responsibility; in that case, the Customer is asked to use a carrier equivalent to the one used by DK in order to ensure that the package can be tracked.

The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

It is hereby specified that if the Customer has oiled the goods, the Customer is liable for the resulting diminished value, as this constitutes handling that is not necessary to establish the nature, characteristics and functioning of the goods.

In accordance with Article L.221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised; this includes, in particular, bespoke furniture and customised furniture.

The Customer is informed of the absence of a right of withdrawal before confirming their order and expressly accepts this principle by confirming it.

It should also be noted that DK offers its customers samples of its colours and finishes.

The right of withdrawal applies to all sales concluded with a Consumer Customer governed by these terms and conditions, including deliveries outside the European Union, under the conditions and within the limits set out in this article.

How to exercise the right of withdrawal

Customers wishing to exercise their right of withdrawal are invited to complete the withdrawal form. A model of this form is reproduced below:

Model withdrawal form (Please complete and return this form only if you wish to withdraw from the contract)

– For the attention of SARL DE KERCOET, 13 rue des Saints-Pères, 75006 PARIS, France, or bonjour@dekercoet.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods ()/for the provision of the following service (*):

Ordered on ()/received on ():

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

The Customer returns the complete goods to DK, together with any accessories, instructions for use and documentation. The goods must be packed so as to protect them during transport; use of the original packaging is recommended but is not a condition for exercising the right of withdrawal.

Where applicable, the Customer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

To ensure that the package can be tracked, the Customer is asked to make the return in the same way and with the same service providers as those chosen by DK for the shipment.

Cancellation of an order after shipment

Once the goods have been handed over to the carrier, the order can no longer be cancelled or modified. The Consumer Customer retains the right to exercise their right of withdrawal under the conditions set out in the article "Right of withdrawal", either by refusing the delivery or within fourteen days of receiving the goods.

Legal guarantees

The Consumer Customer benefits from the legal guarantee of conformity and the legal guarantee against latent defects, under the conditions set out in the box below, reproduced in accordance with Article D.211-2 of the French Consumer Code. These guarantees apply at no cost to the Customer and independently of any commercial guarantee.

To invoke them, the Customer should contact DK by email at bonjour@dekercoet.com or by post at 13 rue des Saints-Pères, 75006 Paris, France.

LEGAL GUARANTEE OF CONFORMITY

The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if:

1. the trader refuses to repair or replace the goods;

2. the repair or replacement of the goods takes place after a period of thirty days;

3. the repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4. the lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement of the goods first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the reconditioned goods are delivered.

The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L.241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against latent defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

No commercial guarantee is provided in addition to the legal guarantees, unless expressly stated in the order confirmation.

Limitation of liability

DK makes every effort to ensure the quality and conformity of the furniture it produces for sale. However, DK's liability is strictly limited to the terms of this clause.

The provisions of this article apply exclusively to Business Customers.

With regard to Consumer Customers, DK's liability is incurred under the conditions of ordinary law and the legal guarantees, without limitation or exclusion.

Under no circumstances shall DK be held liable for indirect losses, such as, but not limited to, loss of profit, revenue or contracts, or damage to or loss of data or information.

DK's liability shall be limited exclusively to the amount paid by the Customer for the purchase of the products concerned, and solely for direct losses resulting from a lack of conformity or a defect in the products sold.

After-sales service

The Customer may contact DK for advice on the care of goods ordered from DK.

DK does not carry out any repairs on delivered goods outside the scope of the legal guarantees.

Likewise, and particularly in the case of bespoke goods, no alterations can be made to the piece once it has been delivered, except where a legal guarantee applies.

DK sells certain spare parts for its furniture on its website; for other parts, the Customer is invited to contact DK.

Availability of spare parts

In accordance with Article L.111-4 of the French Consumer Code, DK informs the Customer that the spare parts essential to the use of the furniture it sells are available for a period of two (2) years from the date of purchase of the goods. These parts are supplied within a maximum of fifteen (15) days of the Customer's request.

Eco-participation and take-back of used furniture

The furnishing items placed on the market by DK fall within the extended producer responsibility (EPR) scheme provided for in Articles L.541-10 et seq. of the French Environmental Code. The amount of the corresponding eco-participation, passed on unchanged to the Customer, is shown in the details of the item ordered. DK's unique EPR identifier: 0182994-6-0001.

When a piece of furniture is delivered, the Customer may request the free take-back of a used piece of furniture of the same type and in a quantity equivalent to the goods delivered. The request must be made no later than when the delivery appointment is booked. Otherwise, the Customer is invited to drop off their used furniture at one of the collection points of the eco-organisation of which DK is a member, a list of which is available on its website.

Intellectual property

The presentation and content of this website together constitute a work protected by the intellectual property laws in force, of which DK is the owner.

Copyright

The texts, images, drawings and layout, as well as the graphic identity of this website, are protected by intellectual property law. It is prohibited to copy, extract, distribute or modify the content of this website for commercial purposes.

Downloading and printing of texts, images and graphic elements are permitted solely for private, non-commercial use. The reproduction of drawings, images, sound recordings, video sequences and texts in other electronic or printed publications requires the prior written consent of DK.

Failure to obtain authorisation constitutes the offence of infringement (contrefaçon). Any reproduction, in whole or in part, is systematically subject to DK's authorisation.

Databases

The databases compiled by DK are protected by copyright and by the French law of 1 July 1998 transposing into the Intellectual Property Code the European Directive of 11 March 1996 on the legal protection of databases.

Unless authorised in writing by DK, any reproduction, representation, adaptation, translation and/or modification, in whole or in part, as well as any qualitatively or quantitatively substantial extraction to another website, is prohibited and punishable under Articles L.343-4 et seq. of the French Intellectual Property Code.

Provisions specific to Business Customers

The provisions of this article apply exclusively to Business Customers and, with regard to them, prevail over any conflicting provision of these terms and conditions of sale.

1. Right of withdrawal. Business Customers do not benefit from the right of withdrawal, subject to the case provided for in Article L.221-3 of the French Consumer Code where the subject matter of the contract falls outside the scope of their main activity and they employ five or fewer staff.

2. Guarantees. The legal guarantees provided for in the French Consumer Code do not apply to Business Customers. They benefit from the guarantee against latent defects under the conditions of Articles 1641 et seq. of the French Civil Code.

3. Receipt. Business Customers inspect the goods on delivery, record their reservations with the carrier on the delivery note and confirm them to the carrier by extrajudicial act or by registered letter within three days, excluding public holidays, of receipt, in accordance with Article L.133-3 of the French Commercial Code, failing which their claim shall be time-barred.

4. Liability. DK's liability towards Business Customers is limited under the conditions set out in the article "Limitation of liability".

5. Late payment. Any sum not paid by its due date shall automatically bear interest, without the need for formal notice, at the interest rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, and shall give rise to a fixed compensation payment of forty (40) euros for recovery costs, in accordance with Article L.441-10 of the French Commercial Code.

6. Retention of title. The goods remain the property of DK until the price has been paid in full, in accordance with Articles 2367 et seq. of the French Civil Code. Until full payment has been made, Business Customers shall not resell, transform or pledge them as security.

Force majeure

Neither party shall be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code. Performance of the obligations is suspended for the duration of the impediment. If the impediment is permanent or exceeds sixty (60) days, the contract is automatically terminated and DK shall refund to the Customer the sums paid for the order no later than fourteen days after termination.

Miscellaneous provisions

If any provision of these terms and conditions of sale is declared null and void or unenforceable, the remaining provisions shall continue in full force and effect.

The computerised records kept by DK under reasonable security conditions constitute proof of the orders, communications and payments made between the parties, unless proven otherwise.

Disputes

This contract is governed by French law.

In the event of difficulties in the application of these terms and conditions of sale, the Customer shall send a written complaint to DK, preferably by email to bonjour@dekercoet.com, so that the Customer can keep a record of these exchanges.

If the solution proposed by DK within 15 days of receipt of the complaint does not satisfy the Consumer Customer, they may refer the matter, free of charge, to the consumer mediator whose contact details appear in the article "Consumer mediator", without this step being a mandatory prerequisite to any legal action.

As a general rule, and subject to the assessment of the courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer honours its financial commitments towards the seller.

Complaints or disputes will always be received with goodwill, good faith always being presumed on the part of anyone who takes the trouble to explain their situation.

The Consumer Customer may bring proceedings, at their choice, before any of the courts having territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they resided at the time the contract was concluded. In the event of a dispute with a Business Customer, the Paris Commercial Court shall have exclusive jurisdiction.

Consumer mediator

In accordance with Article L.612-1 of the French Consumer Code, where applicable, after an attempt to resolve the matter amicably directly with DK's customer service, the Customer may refer the matter, free of charge, to a consumer mediator.

The mediator's role is to attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

To refer a matter to the mediator, the consumer must show that they have first attempted to resolve the dispute directly with DK by means of a written complaint.

The consumer mediator for DK is: Avenir Conso (formerly AME – Association des Médiateurs Européens), 197 boulevard Saint-Germain, 75007 Paris, France; website: www.avenir-conso.com.

Referrals to the mediator can be made online at www.avenir-conso.com/demande-de-mediation-ame.html, or by post to the mediator at the postal address above.

Mediation is free of charge for the consumer.

The list of consumer mediators is also available on the website of the French Commission for the Evaluation and Control of Consumer Mediation (CECMC).

Personal data

Personal data provided by the Customer are processed by DE KERCOET, as data controller, for the purposes of managing and following up orders, invoicing, delivery and after-sales service, complying with its legal, accounting and tax obligations and, subject to the Customer's consent, sending marketing communications.

They are retained for as long as necessary for these purposes and, at a minimum, for the applicable statutory retention periods, in particular ten years for accounting purposes.

Please refer to the "Data protection" page of the website for full information on this subject.

In accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Law No. 78-17 of 6 January 1978, the Customer has the right of access, rectification, erasure, restriction and portability of their data, the right to object to processing, and the right to withdraw their consent at any time.

These rights may be exercised by contacting SARL DE KERCOET, 13 rue des Saints-Pères, 75006 Paris, France, or by email at bonjour@dekercoet.com.

The Customer may also lodge a complaint with the French data protection authority (Commission nationale de l'informatique et des libertés – CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.

Date of last update of these Terms and Conditions: 20 August 2026